At Kittyhok, we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can request for a full refund or exchange within 30 days from the date of delivery.
Beyond the end of the 30 days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 30 days of the delivery date.
Customers must inform us within 30 days of the delivery date if they are missing products’ part or receiving the wrong products.
Products purchased from other channels except Kittyhok official website are subject to the specific policies of each platform. Kittyhok is not responsible for their refund and return.
Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from Kittyhok due to force Kittyhok, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
Refunds are granted once stock is returned to Kittyhok, tested and approved by Kittyhok’s Warranty/ Returns team.
For all product returns, you are required to submit a Returns Authorization Request to Support@kittyhok.